Unworn merchandise is eligible for return or exchange within 14 days of delivery. Returned items must be in new condition, unworn, unaltered, and sent back with all original packaging, including jewelry boxes, pouches, and certificates. Refunds are issued to the original form of payment after inspection and approval. Please allow 7β10 business days for processing.
For U.S. returns, a flat $35 will be deducted to cover insured shipping and handling. Returns must use the prepaid label provided by SETTE. If you return items in more than one shipment, the $35 fee applies per label. Original shipping fees, rush shipping, and taxes are non-refundable.
Holiday Exchange Window
Orders placed during the holiday period (November 1 - December 24th, 2025) are eligible for exchange or store credit through January 3rd, 2026.
Exclusions
Custom Orders β Final sale.
Sale Items β Final sale.
International Orders β Final sale. We cannot accept returns, exchanges, or resizes for international shipments outside of the United States.
Earrings β For hygiene reasons, pierced earrings are final sale.
Gift Cards β Final sale. Not eligible for return or cash redemption.
If your item was received as a gift, it may be exchanged for store credit only. Refunds can only be issued to the original payment method used at checkout. If an order is refused due to government-required costs, any fees incurred to return the package will be deducted from the purchaserβs refund.
For assistance, contact customer@settejewelry.com